- info@istra-transfer.com
TERMS AND CONDITIONS
Please read these terms and conditions carefully before making your booking. By making a booking with us, you agree to be legally bound by these terms and conditions as they may be modified and posted on our web site from time to time as well as other information contained in the website and shown on your vouchers.
RESERVATIONS
All reservations must be made at least 48 hours in advance of the transfer time. The confirmation of the booking will be e-mailed to the client once it has been accepted. Clients are asked to observe punctuality during pick up times. Cancellations / modifications must be made by the client at least 24 hours in advance of transfer in order to qualify for a refund. To secure a booking FULL payment is required.
PAYMENTS
Payments can be made via our website with a credit card, no extra charges will be added. Upon completion of the transport service, an invoice will be issued and delivered to the customer via email to the address provided at the time of booking.
PRICING
Prices are subject to change depending on market conditions, including but not limited to increases in fuel costs, toll charges, and other operational expenses. Istra Transfer reserves the right to adjust prices at any time in accordance with such market conditions.
All confirmed reservations are not subject to price adjustments and will remain valid under the terms and rates agreed at the time of booking.
Istra Transfer encourages online bookings; therefore, all prices displayed in the online booking system are already reduced by 5%. This discount applies exclusively to reservations made through the online booking system.
An additional 5% discount is granted for return transfers.
DATA SECURITY
All payments are secure and we do not store credit card data of our customers after a payment has been made.
CANCELLATIONS AND REFUNDS
Cancellations made up to 7 days before transfer date will be refunded 80% of the full transfer price. Cancellations made between 7 days before and 48 hours before transfer date will be refunded 50% of the full transfer price and Cancellations within 48 hours of the transfer date/time will be charged at the full amount and no refund will be given.
ARRIVALS
Every effort is made by the driver to get to you and to get you to your destination on time and in a safe and comfortable manor. However some circumstances beyond are control may prevent this, such as:
Transfer provider will not incur any liability what so ever in the event of delay due to circumstances out of there control.
VEHICLES
In exceptional circumstances and in the event of unforeseen situations, Istra Transfer reserves the right to replace the contracted vehicle with another suitable vehicle (e.g. taxi, minibus, passenger car, etc.), which may differ in equipment or class from the originally booked vehicle.
FLIGHT DELAY
In the event of your flight being delayed, it is your responsibility to contact whiterides and inform us of your situation. For flight delays (arriving delays) our drivers will wait for one hour at no extra charge after the one hour there is a fee of 30.00 Euros an hour (this is to cover our drivers wages and parking fees). Please note that if you are delayed for a considerable time our driver may not be able to wait due to other transfer obligations, and it may be the case that we cannot collect you until a later time that day or other arrangements will be made at a cost to you.
DAYTRIPS AND EXCURSIONS
The offer for the requested one-day trip or excursion is adapted to the requirements and needs of travelers, as well as to the duration (time of departure and return) of our service.
A daily rental with driver is defined as a service lasting up to 10 hours from the agreed pickup time and including a maximum of 250 km in total, calculated from the company’s base location to the requested route and return to our base location which is Poreč.
Any extension of our service such as route change, additional km (price depends on vehicle type), additional toll, additional parking, additional time will be an additional cost.
Everything that is not previously agreed upon is charged additionally.
If you use our minibus or bus services, please note that these vehicles are equipped with a tachograph. This means that the driver’s working hours are limited and he must not exceed them.
In case of extension of the requested service in terms of time (return from the trip to the accommodation), the first 10 minutes are free.
After the first 10 minutes, you will be charged €30 per hour, including the first 10 minutes of waiting.
In case the passenger wants to stay longer at the destination, and the driver is unable to provide the service due to tachograph regulations and working hours, the guest can contact us to try to send a new driver. This service will be an additional cost. There may be situations in which it will not be possible to reserve additional time for our service.
PASSENGERS
Consumption of food and beverages in the vehicle is permitted only for products that cannot soil or damage the vehicle. In the event of any damage or the need for additional cleaning, the costs are borne by the client.
The consumption of all smoking products, including cigarettes, e-cigarettes (vapes), heated tobacco products and similar devices, is strictly prohibited in the vehicles.
Children are not to be left unattended during the trip. Passengers are reminded that it is their responsibility to ensure that they are fit to travel. Passengers with a medical condition, for which they have not sought professional advice, are asked to inform the driver prior to departure.
When doing bookings online please include a note in the section “Notes” when inserting passenger details during booking. It is the passenger’s responsibility to check carefully the booking details / travel documents and inform us should any inaccuracies be found.
Passengers with special needs are to advise The Company of any requirements when effecting a reservation. Passengers are to ensure that they are in possession of all necessary (valid) documents prior to travelling. We reject every responsibility from consequences and expenses incurred by delays to desired destinations caused by traffic, border deadlock, and bad weather. Passengers are reminded to read the Terms and Conditions, which are included in the voucher.
LUGGAGE
Hazardous cargo, including dangerous weapons/illegal substances, is strictly forbidden in the vehicles. The Company/driver will fully co-operate with the appropriate Authorities to prosecute persons found in possession of forbidden items.
Each passenger can bring one suitcase and one hand luggage. When traveling by minibus, luggage is limited to ONLY ONE suitcase per person. Luggage that exceeds the usual dimensions and weight may be refused.
The driver is not obliged to carry the passenger’s luggage to the vehicle. The driver is obliged to load and unload the luggage exclusively and leave it next to the vehicle. Passengers are not allowed to load or unload luggage into the vehicle on their own.
In the event that the passenger damages the vehicle while loading or unloading luggage, they are obliged to bear all costs incurred.
All lost items found in the vehicles will be delivered to the company office. The company does not assume responsibility for lost, stolen or damaged luggage during transportation, as well as during pick-up and drop-off. Luggage and personal belongings are transported at the passenger’s own risk.
PETS
If you are travelling with your pets please include a note in the section “Notes” when inserting passenger details during booking. The client must be sure to be in possession of the International passport for animals. All animals should need to be transported in appropriate cages. All animals should be in possession of all vaccines required by both the point of origin and the destination country. The Company is not responsible in the event that the animal is not allowed to embark at the point of origin or to disembark at the country of destination due to lack of the necessary documents and vaccines. In such instances, the passenger travelling with the animal shall compensate the company for any eventual damages and expenses including the issuance of a return trip, if this is applicable. All dogs must be in possession of a leash and a mouth muzzle. All animals have to be announced at time of booking. The driver might, at his discretion disallow boarding of the animal irrespective if it is properly announced or in possession of all required documentation or vaccines. In such situations, The Company will not be liable to refunds of the animal and neither the passenger voucher.
SUGGESTIONS AND COMPLAINTS
If you notice any shortcomings or have suggestions for improvement while using our services, please feel free to contact us via e-mail at info@istra-transfer.com or by phone at +385 98 939 74 67. Your opinion helps us to be even better.
